Changing your mail account password

Using secure passwords is one of the best ways to keep hackers and malicious users from gaining access to your account. A lot of times, users neglect to use strong passwords for their e-mail accounts. This can become a haven for malicious users and spammers who want to send out their spam messages. If a spammer is able to get into an account that is using a very weak password, the account owner is just as much accountable for allowing the spammer to gain access ot the account.

The best thing you can do to guard against this is to make sure that you are using a strong password for your mail accounts. There are a couple of different ways to change a mail account's password. Mail account passwords can be changed through the control panel of the main account. If you are the owner of an account and you want to change the passwords to your mail accounts this is the method you would use. You can also change the password of a mail account through the webmail interface. If you just have an e-mail account on a particular domain, this the method you would want to use to change your password.

Please keep in mind that we cannot retrieve the current password for a mail account. If you do not know the password to a mail account, you will need to change the password of the account through the control panel. Then you will know the password for that mail account.

Choosing a password

When choosing a password, it is best if you can choose a good, strong password. Ideally you would use a random set of upper and lower case alphanumerical characters, mixed with some special characters ($, ^, #, etc). A method that I will sometimes use is to use a set of characters, a special character delimiter, and a set of numbers. For example, you might use the first letter of the first names of your children and spouse, a special character, and the year you were born (i.e. smG#1968). While this isn't necessarily the strongest password you can choose, it is better than using a simple word and it provides a syntax that is easy to remember.

Changing a mail account via control panel

To change the password of a mail account through the control panel, you have to know the username and password of the main account. If you only know the username and password of your e-mail account, then you will have to change the password via webmail. Log into your control panel by going to:

http://yourdomain.com/cpanel


Replace yourdomain.com with your actual domain name.

When your control panel loads, you will need to find the link for Email Accounts.

Change Password Icon


Click this link. This will load a page that allows you to create new e-mail accounts and at the bottom of the page, it will list your current e-mail accounts.

Current Mail Accounts


All of your current mail accounts are listed here in a table. One of the column headings is labeled Functions. Find the specific account that you are wanting to change the password for and under the Functions column for that specific account is a link labeled Change Password.

Change Mail Password


Click on this link.

This will load a new page. There will be two text boxes, New Password and Password (Again). Between these two text boxes is a password strength indicator. Use this indicator to judge how good of a password you are typing. Ideally you want your password to be labeled as Strong or Very Strong. The better the password strength, the less likely that hackers and malicious users will be able to gain access to your account.

The Password (Again) field is used to confirm the password you just entered, to make sure it matches. Simply enter the same password in the fields New Password and Password (Again).

Password Strength


Click Change and the password on the mail account is now changed. Please be sure that all e-mail applications that check this mail account are updated to use the new password.

It is also a good idea to test out the new password and insure that it works. If it does not work, try changing the password to something different.





Changing a mail account via webmail

Changing a mail account's password via webmail is useful if you are just an end-user and do not have access to the control panel. It can also be useful if a website maintainer does not want to know the passwords for individual mail accounts for privacy concerns. To change a mail account's password with webmail, you just have to know the current password for that mail account. To begin, log into webmail by going to:

http://yourdomain.com/webmail


Replace yourdomain.com with your actual domain name.

You will see a login dialog box pop up asking for a username and password. The username would be the complete e-mail address and the password would be the corresponding current password for that mail account. When you successfully log in, you will see options for different webmail applications. Under those options you will see some administrative functions. One of those options is Change Password.

Change Password in Webmail


Click on this link.

This will load a new page where you will see two text boxes, New Password and Password (Again). Between these two text boxes is a password strength indicator. This indicator tells how strong or how weak the password is that you have chosen. Ideally you want your password to be labeled as Strong or Very Strong, the stronger a password is, the less likely hackers or malicious users will be able to break into the account.

Password Strength in Webmail


Enter the same password in both fields for New Password and Password (Again) so that the password can be verified and insure that you typed it correctly. Click on Change to change the password of the mail account. Then use the Go Back link. You will again be prompted for the username and password for the mail account. This time use the new, updated password when logging into webmail for that account.

If you need to change the password for another account via webmail, use the Logout link near the bottom of the Webmail login page to log out and then login again as a new webmail user.